Terms & Conditions

Prices

Please note that the prices on our Grocery website and app are guide prices only. The actual price you pay will be the price charged in-store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in-store on the day your order is picked and delivered.

When your order is delivered you may return any item and receive a full refund if you are unhappy with the price charged or for any other reason.

All prices are expressed inclusive of any payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rate specified when you place your order.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. When an item you have ordered is unavailable we will attempt to deliver a suitable substitute, unless you have asked us not to.

To ensure availability of all our products customers may be limited to a maximum number of items.

Acceptance

Your order is an offer to buy from us. A contract is only formed when we have despatched your order. At any point up until then, we may decline to supply the goods to you.

The eriquastore grocery service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

Minimum Basket Charge

Minimum Basket Value means Rs. 500/-

If the value of the products in your basket when you confirm your order is less than the Minimum Basket Value then we will add a Rs. 50/- charge to your order. We will add the charge to your total at the check-out page, before you pay. If you go back and change your order, so that the value of your order is greater than the Minimum Basket Value, we will remove the charge.

Unfortunately we can't combine separate orders once we have processed them, so please make sure you make any changes to increase the value of your basket before you confirm your order.

Click & Collect

If you choose to collect your order from a store, the time slot and store for collection will be agreed with you when you place your order. In select stores, same day Click+Collect is available, charges apply.

Please note that you will be unable to collect your order earlier than the agreed time slot. Should you arrive late, you may still be able to collect your order - please speak with the member of our staff at the dedicated collection point who will be able to assist you.

Please bring your order number and the credit card you used to pay for your order (we will not be able give you your order unless you produce an appropriate form of I.D.)

Cancellation

You can cancel or change any of your current orders up until the amendment cut-off point specified in your order confirmation. You can cancel or make changes to your order by going to 'My Account' or 'My Orders'. Alternatively you can call our Customer Services team. Please note that orders cannot be cancelled by email.

Payment

Right know we are accepting on cash on delivery.

General

These Product Terms shall be governed by and construed in accordance with the laws of West Bengal and any disputes will be decided only by the Malda courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer Services

It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract. If you have any concerns that we have not met our legal obligations, please contact us on given mobile no on website or talk to us online. If you have an order query, please e-mail us at: info@eriquastore.com